Privacy Policy

exHost (a trading name of 21 Web Solutions Pty Ltd, ACN 632 078 730)

1. Background

Thanks for visiting our Privacy Policy (“Policy”). We are 21 Web Solutions Pty Ltd ACN 632 078 730, trading as exHost, based in Werribee, VIC, Australia. exHost is operated by 21 Web Solutions Pty Ltd (“exHOST”, “21 Webs”, “we”, “our”, or “us”) as part of its hosting and domain services.

We partner with:

• DreamIT Solutions Pty Ltd (ACN 615 368 440) for website hosting services (reseller arrangement).
• Dreamscape Networks International Pte Ltd & TPP Wholesale for domain name registrations and management.

This Policy outlines our ongoing obligations regarding the collection, use, and management of your Personal Information. It applies to our terms of service, reseller services, and other agreements we may form with you.

When we refer to “Personal Information”, we mean information or an opinion about an identifiable individual (not a company), whether or not that information is true, and whether recorded in a material form or not.

2. Disclaimer

Your privacy is important to us. However, nothing in this Privacy Policy constitutes a voluntary opt-in to any privacy laws, anywhere in the world, that we are not statutorily bound to comply with.

3. Collection of Personal Information

3.1. How We Collect Personal Information

We gather Personal Information in the ordinary course of business when providing hosting, domain registration, email, and related services. This may occur when you:

• Contact us via email, telephone, live chat, or our website.
• Register an account on our platform.
• Subscribe to newsletters or complete surveys/forms.
• Purchase or enquire about services.
• Seek technical or customer support.
• Make billing or service-related enquiries.

3.2. What Personal Information We Collect

We may collect the following Personal Information:

• Name, address, email, and phone number.
• IP address, device information, and login credentials.
• Employment or company association (if you act on behalf of a business).
• Domain and hosting account details.
• Payment information (via secure payment gateways).

Information is collected directly from you unless you authorise someone else to provide it.

4. How We Use Personal Information

4.1. Primary Uses

We collect and use Personal Information to:

• Provide and administer hosting, domain, and related services.
• Manage customer accounts and billing.
• Respond to support requests and service enquiries.
• Notify you about service updates, renewals, and relevant offers.
• Comply with legal, financial, and regulatory requirements.

4.2. Direct Marketing

With your consent, we may send you promotional updates or service announcements by email. You may opt out at any time using the “unsubscribe” link or by contacting us directly.

5. Cookies and Analytics

We use cookies and analytics tools (e.g., Google Analytics) to:

• Improve website functionality and security.
• Monitor website usage trends.
• Personalise content and improve service delivery.

You can manage cookies in your browser settings. However, disabling cookies may affect functionality.

6. Data Retention and Security

6.1. Security Measures

We use secure servers, encryption (including SSL), and authentication controls to protect Personal Information. Data may be stored on servers located in Australia or internationally by our partners (including DreamIT Solutions, Dreamscape, and TPP Wholesale).

6.2. Retention

We retain Personal Information only as long as necessary to:

• Provide services and support.
• Meet legal and financial record-keeping requirements (e.g., 7 years for financial data).
• Resolve disputes or enforce agreements.

If no longer needed, data is securely destroyed or de-identified, in accordance with APPs and GDPR.

7. Disclosure of Personal Information

We may disclose Personal Information to:

• Our employees and professional advisers.
• Regulators, law enforcement, or government authorities.
• Service partners and resellers, including:
  • DreamIT Solutions Pty Ltd (hosting)
  • Dreamscape & TPP Wholesale (domains)
  • Payment gateways, IT providers, and cloud service providers.

Some data may be stored or processed overseas, including in Singapore, Hong Kong, and New Zealand, depending on our partners’ infrastructure.

8. Anonymity and Pseudonyms

You may interact with us anonymously for general enquiries. However, accurate Personal Information is required for us to provide hosting and domain services.

9. Access and Correction

You have the right to access or update your Personal Information. Requests can be made by contacting us (see Section 12). We may require identification before releasing or correcting information.

10. Rights for EU Residents (GDPR)

If you are a citizen or resident of the European Economic Area, additional rights apply, including:

• Data portability.
• The right to restrict or object to processing.
• The right to withdraw consent.
• The right to request erasure of your Personal Information.

These rights are subject to legal and contractual limitations.

11. Privacy Concerns and Complaints

If you have a privacy concern or complaint, please contact us first. We will investigate and respond in writing.

If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC):

• Email: enquiries@oaic.gov.au
• Phone: 1300 363 992
• Post: GPO Box 5218, Sydney NSW 2001

12. Contacting exHost

If you have questions about this Policy or how we manage your Personal Information, please contact us:

• Email: support[at]exhost.com.au
• Postal Address: 9/19 Synnot Street, Werribee VIC 3030 Australia

13. Variations to This Policy

This Policy may be updated periodically to reflect changes in law or business operations. The latest version will always be available on our website.